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System Upgrade

The following is important information pertaining to Industrial Bank's upcoming Core System Upgrade. Thank you for your patience while we stay on the Road to Awesome!

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Core System Upgrade Completed 

We have completed our core conversion. Our new system is now live, and here are some important updates:

Telebanc

  • The telephone banking system is currently unavailable until further notice.

Online Banking

Mobile Banking

  • We have new mobile apps. Please download the new app(s) from the Google Play or Apple App Store. The designs have changes please look for these icons:

Consumer 
Consumer App Image

Business
Business App Image

Our goal is to provide a seamless transition but like any major system upgrade, we may experience challenges. Let us know if you need assistance as we travel this “Road to Awesome” together.

CardControl

If you previously used the Industrial Bank CardControl feature, you will need to follow the below instructions to use the feature.

If you are new to CardControl, you only need to complete steps 2 and 3.  

  1. Remove the previous CardControl app (see below) from your mobile phone;

    CardControl_Old_logo


  2. Go to the Google or Apple Playstore and download the CardValet platform;

    Card Valet Screens

  3. Follow the instructions for registering your card. Once your card has been registered, you will see the Industrial Bank CardControl application and you can begin setting up your controls.

    Card Control Image

Core Conversion Customer Guide

This guide will tell you everything you need to know about the core conversion and how it impacts customer account activity during the conversion weekend.

Download the Core Conversion Guide

Important Information for Quicken and Quickbook Users

Industrial Bank is migrating to a new online and mobile banking system on July 17, 2023. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instructions are available below. The Conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: July 10th, 2023

It is recommended that a data file backup and a final transaction download be completed by this date.

2nd Action Date: July 17th, 2023

This is the action date for the remaining step on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions

  1. Quicken Conversion Instructions
  2. Quickbooks Desktop Conversion Instructions

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact us at (202) 722-2000 or email us at customerservice@industrial-bank.com.

Conversion Weekend

What's Available & What's Not

Below you'll find your go-to-guide for any questions you may have regarding what is and what isn't available during conversion weekend.

Whats Available

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

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